Managing SLAs in Complex BI Projects: Best Practices and Challenges. Worldwide Journal of Creative Research and Thoughts (WJCRT), [S. l.], v. 1, n. 2, p. Apr (26–38), 2025. Disponível em: https://wjcrt.org/index.php/wjcrt/article/view/10. Acesso em: 29 jun. 2026.